Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Find answers to the most commonly asked questions about our services.
General Questions
Q: What services does MainFlare offer?
A: MainFlare offers comprehensive web development services including custom website development, web hosting, SEO services, and social media marketing. We specialize in Laravel, WordPress, React, and e-commerce solutions.
Q: How long does it take to complete a project?
A: Project timelines vary based on complexity and scope. Simple websites typically take 2-4 weeks, while complex applications may take 2-6 months. We provide detailed timelines during the planning phase.
Q: Do you provide ongoing support after project completion?
A: Yes! We offer free support for all our development products for 60 days after the final payment. After this period, support is available on a paid basis based on the problem size and complexity.
Payment and Pricing
Q: What are your payment terms?
A: We typically require a 50% deposit to begin work, with the remaining 50% due upon project completion. Payment plans can be customized for larger projects.
Q: Are your services refundable?
A: No, all our services are non-refundable once payment has been completed. We ensure clear communication and detailed project specifications before starting work to avoid misunderstandings.
Q: What payment methods do you accept?
A: We accept bank transfers, credit cards, and other secure payment methods. Details will be provided during the project agreement phase.
Web Development
Q: What technologies do you use for web development?
A: We specialize in Laravel (PHP), WordPress, React, and modern web technologies. We choose the best technology stack based on your project requirements.
Q: Will my website be mobile-responsive?
A: Yes, all our websites are fully responsive and optimized for mobile, tablet, and desktop devices. Mobile-first design is a standard part of our development process.
Q: Do you provide source code after project completion?
A: Yes, upon full payment, you will receive all source code and project files. However, our copyright notice in the footer must remain intact.
Hosting Services
Q: Do you provide hosting services?
A: Yes, we offer reliable web hosting services with 99.9% uptime guarantee, SSL certificates, and 24/7 monitoring.
Q: Can I use my own hosting provider?
A: Yes, you can use any hosting provider. However, we recommend our hosting services for optimal performance and support.
Q: What happens if my website goes down?
A: If you're using our hosting services, we provide 24/7 monitoring and immediate response to any downtime issues. For external hosting, we can assist with troubleshooting.
SEO Services
Q: How long does it take to see SEO results?
A: SEO is a long-term strategy. Initial improvements may be visible in 3-6 months, with significant results typically appearing after 6-12 months of consistent optimization.
Q: Do you guarantee specific rankings?
A: We cannot guarantee specific rankings as search engine algorithms are constantly changing. However, we guarantee our best efforts and provide regular progress reports.
Q: What SEO services do you include?
A: Our SEO services include technical optimization, keyword research, content optimization, link building, and regular performance reporting.
Social Media Marketing
Q: Which social media platforms do you manage?
A: We manage all major platforms including Facebook, Instagram, Twitter, LinkedIn, and others based on your business needs and target audience.
Q: How often will you post on my social media accounts?
A: Posting frequency is customized based on your industry and goals. Typically, we recommend 3-5 posts per week, but this can be adjusted.
Q: Do you create content or do I need to provide it?
A: We can create all content for you, or work with content you provide. We offer full-service content creation including graphics, copywriting, and video production.
Copyright and Support
Q: Can I remove the MainFlare copyright from the footer?
A: No, our development copyrights in the footer cannot be removed. If removed, the service will be out of support. This is a condition of our service agreement.
Q: What happens if I remove the copyright notice?
A: If the copyright notice is removed, all support services will be terminated immediately. This includes bug fixes, updates, and technical assistance.
Q: What support is included in the 60-day free support period?
A: The 60-day free support includes bug fixes, technical issues, basic assistance, and minor adjustments. Major feature additions or redesigns are not included.
Project Management
Q: How do you communicate during a project?
A: We use email, phone calls, video meetings, and project management tools to keep you updated throughout the development process.
Q: Can I request changes during development?
A: Yes, minor changes are typically included. Major scope changes may require additional time and cost, which we'll discuss with you before implementation.
Q: Will I be able to update the website myself?
A: Yes, we provide training and documentation. For WordPress sites, you'll have full access to the admin panel. For custom applications, we can provide a content management system.
Portfolio and Marketing
Q: Will my project be featured in your portfolio?
A: Yes, we reserve the right to use final productions in our marketing plans and portfolio. However, we will never disclose sensitive business information without your permission.
Q: Can I opt out of being featured in your portfolio?
A: We can discuss this on a case-by-case basis. Please let us know your preferences during the project agreement phase.
Contact and Support
Q: How can I contact MainFlare?
A: You can reach us via:
- Email: [email protected]
- Phone: 01505679772
- WhatsApp: Available on our website
- Office: 60 Hesham Labib, Al Manteqah Ath Thamenah, Nasr City, Cairo Governorate 4441597
Q: What are your business hours?
A: Our business hours are Saturday to Thursday from 9 AM to 5 PM (Egypt Time). Emergency support may be available outside these hours for hosting clients.
Q: Do you provide support in languages other than English?
A: Yes, we provide support in both English and Arabic.
Last Updated: December 2025